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Guest privacy
This policy explains how Green View Cottages collects, uses, protects and manages personal information.
Last updated: 17 July 2026
This Privacy Policy applies to personal information collected through this website, booking forms, booking lookup, cancellation requests and direct guest communications.
By using the website or submitting your information, you acknowledge the practices described in this policy.
This policy does not control the privacy practices of independent third-party services that may be linked or embedded on the website.
We may collect information you provide while checking availability, creating a booking, managing a booking, requesting cancellation or contacting the property.
This information may include your name, phone number, email address, guest count, stay dates, expected arrival time, booking preferences, payment method and special requests.
We also generate booking-related information such as your Booking ID, booking status, payment status, transaction references, amount paid and balance amount.
Basic technical information may be collected automatically, including browser type, device type, IP address, referring page and website usage information.
We use personal information to check cottage availability, create and manage bookings, process cancellation requests and provide guest support.
We may use your contact details to send booking confirmations, reminders, payment information, stay updates and important operational messages.
Your information may also be used to prevent misuse, maintain website security, resolve disputes and comply with legal or regulatory obligations.
Marketing or promotional messages will only be sent when permitted by law or when you have provided the relevant consent.
We use reasonable administrative and technical safeguards to protect personal information from unauthorised access, alteration, disclosure or destruction.
Access to booking information is limited to authorised persons and systems that need it for operational purposes.
No online system can guarantee absolute security. Guests should avoid sharing their Booking ID and registered phone number with unauthorised persons.
Information may be stored on secure systems operated by the property or trusted service providers.
Booking records may be retained for as long as required to manage the reservation, provide support, maintain financial records, resolve disputes and comply with legal obligations.
Some records may be retained after checkout or cancellation for accounting, fraud prevention, tax, audit and operational purposes.
Information that is no longer required may be deleted, anonymised or securely archived according to operational and legal requirements.
You may contact the property to request access to, correction of or deletion of personal information, subject to legal and operational requirements.
You may withdraw consent for optional marketing communications at any time. Essential booking and operational messages may still be sent when required to manage your reservation.
We may need to verify your identity before responding to a privacy-related request.
Some information cannot be deleted immediately when it must be retained for accounting, legal, safety, fraud prevention or dispute-resolution purposes.
Bookings must be made by an adult. Information about children should only be provided by a parent, guardian or authorised adult when needed for the booking.
We do not intentionally collect personal information directly from children for independent account or marketing purposes.
Contact us for questions about this Privacy Policy or to submit a privacy-related request.
This policy may be updated when website, operational, legal or privacy requirements change. The latest version will be published on this page with a revised update date.